Website Support

A website launch is the beginning, not the end.

Ongoing maintenance, security monitoring and performance checks keep your site fast, secure and up to date long after launch day.

Talk to us about Support View Support Plans

UK · WordPress Specialists · 24/7 Monitoring

CORE SUPPORT METRICS

Uptime monitoring Continuous (24/7)

Backups Scheduled off-site WordPress backups

Support access Direct technical support

Software updates Core, plugins & themes

Security checks Security scanning, vulnerability checks & 2FA

Sites on support are monitored 24/7, with alerts raised when availability issues are detected.

Health check

Find out where your site stands

Not sure what condition your website is in? We'll check it over and tell you exactly what we find, what's out of date, what's exposed and what's slowing it down. The findings are yours either way.

WordPress software, plugins & updates

Known vulnerabilities & security configuration

Backups, recovery & website resilience

Hosting, performance & website functionality

£99 one-off

Includes a comprehensive review and written findings.

Included at no extra cost with a new support plan.

Website health check Sample Report

WordPress & software ✓ Checked

Security & vulnerabilities ✓ Reviewed

Backups & recovery ✓ Verified

Hosting & server health ✓ Analysed

Performance & Core Web Vitals ✓ Tested

Links, forms & functionality ✓ Tested

Findings Sent in writing

Transparent pricing

Support plans

Predictable monthly care designed to keep your site fast, secure and reliable.

Basic

£50/mo

Essential care for small businesses and startups.

Initial website health check

Monthly software updates

48x Hourly Database Backups (2 Days) + Fortnightly Full Backup

WordPress firewall, malware scanning & 2FA

2 hrs support / month

Select Basic

What's covered, and what isn't

Clear boundaries keep plans predictable. Anything outside your plan is quoted before we start and never billed after the fact.

Included in your plan

Core, plugin and theme updates, and fixing what they break

Backups, monitoring, security scanning and recovery

Content edits, image swaps and small layout amendments

Bug fixes, form and checkout troubleshooting

Advice by ticket, email or phone, direct to our technical team

Quoted separately

New templates, new page types or a redesign

New functionality or third-party integrations

Copywriting, photography and video production

Paid advertising management and ongoing SEO campaigns

Platform migrations (see website migration)

How we handle support requests

Every request is logged, prioritised and tracked so you know what to expect.

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High priority

Complete outage or critical functionality failure. Your website is offline, inaccessible, or a core business function has stopped working.

Initial response within 4 business hours

Medium priority

Significant issue affecting normal operation. Part of the website or a key feature isn't working correctly, but the site remains operational.

Initial response within 1 business day

Low priority

Minor issues, changes or general requests. Cosmetic problems, content updates, questions and non-urgent improvements.

Initial response within 2 business days

Resolution times vary depending on the issue and any third-party dependencies. We'll keep you updated where further investigation or external action is required. Support response targets and service conditions are subject to our Website Support Terms & Conditions.

Getting started

Taking on a site we didn't build

Health check

We review the site as it stands, including outstanding updates, plugin risks, backups, security and performance. You get the findings whether or not you go ahead.

Stabilise

We identify anything that should be addressed before ongoing support begins. Where remedial work is required, we'll explain what needs doing and agree any additional work with you first.

Onto the plan

Monitoring, backups and updates run from then on, with your monthly support hours available for changes, fixes and technical support when you need them.

Questions & answers

Common questions

Everything you need to know about our ongoing website maintenance, security monitoring, backups, and engineering support.

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What can the monthly support hours be used for?

Your quota covers routine maintenance and updates, including bug fixes, minor content changes and website amendments. Website recovery and security are always on hand regardless of quota. Hours are flexible and can be adjusted if your needs change.

What are software updates, and how often are they applied?

We keep WordPress core, plugins and themes up to date to protect against vulnerabilities and maintain compatibility. If an update introduces a bug or conflict, we troubleshoot and resolve it as part of your plan.

What’s the difference between database and full site backups?

Database backups capture day-to-day changes, such as posts, user data and transactions. Full site backups also include software updates, configurations and media uploads, giving a complete safeguard of your entire site.

Why are backups stored offsite?

Offsite storage protects your data if the server itself fails, is attacked, or data is lost locally, keeping a recoverable copy of your files, database and settings on a separate server at all times.

What does website security cover?

Firewalls, malware scanning, two-factor authentication, intrusion alerts, brute force protection and login monitoring, keeping your site protected around the clock.

Is website recovery included, and what does it cover?

Yes. If your site runs into issues or data loss, we can restore it to a previous working state using your backups.

How does 24/7 uptime monitoring work?

Your site’s status is checked continuously, so if it ever goes down we’re alerted and can address it immediately, without you having to notice or report it first.

What’s involved in performance optimisation and analytics?

We improve loading times and site efficiency for a fast, seamless experience, and provide analytics on visitor behaviour and traffic to help inform decisions that improve conversions.

What do SERP tracking and SEO audits include?

SERP tracking monitors your rankings for the keywords most relevant to your business (50 on Standard, 100 on Premium). SEO audits, included on Premium, evaluate your site’s optimisation and flag opportunities to improve rankings.

You might also need

Ready to put your site on support?

Book a Meeting

A website launch is the beginning, not the end.

Find out where your site stands

Support plans

What's covered, and what isn't

How we handle support requests

Taking on a site we didn't build

Health check

Stabilise

Onto the plan

Common questions

You might also need

Web Hosting

Web Development

SEO

Ready to put your site on support?