Can we resell the hosting to our clients?
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Yes. Agency Hosting is designed so you can include hosting within your own client packages and set your own pricing. DevEdge invoices your agency, while the commercial relationship with your client remains yours.
Is the hosting white-label?
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Yes. White-label nameservers and client-facing hosting accounts can be configured so the service sits behind your agency brand. DevEdge does not contact your clients directly unless you ask us to.
Do you charge for migrations?
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Standard WordPress portfolio migrations are included as part of onboarding. More complex migrations, large email moves or specialist applications may require additional work, which will always be scoped and agreed with you first.
How many websites can we actually host?
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It depends on the complexity, traffic and workload of the portfolio. The figures shown on our plans are indicative capacity guidance rather than hard guarantees. We size the environment around your actual mix of brochure sites, WooCommerce stores, membership sites and other workloads.
What happens if one client outgrows the server?
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We can increase resources, move the client to a more appropriate environment or scale the wider agency infrastructure where required. Client accounts are separated so a heavier workload can be managed without unnecessarily disrupting the rest of the portfolio.
Who do our clients contact for support?
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Normally, your clients contact you and you contact DevEdge for hosting support. We work behind the scenes as your infrastructure partner. If you want a different support arrangement, we can discuss that separately.
Are our client websites isolated from each other?
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Yes. Client websites can be separated into individual hosting accounts, with resource controls and account-level isolation helping reduce cross-site impact and making each environment easier to manage independently.
Do we get WHM and cPanel access?
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Yes, where included with your selected environment. WHM provides agency-level account management, while individual clients can be given their own cPanel access if required. Access levels can be configured around how you want to manage your portfolio.
Can we host WooCommerce and high-traffic websites?
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Yes. Agency Hosting can support WooCommerce, membership and other dynamic websites, but heavier workloads may need more resources than standard brochure sites. We’ll size the environment around the portfolio and recommend VPS, VDS or dedicated infrastructure where appropriate.
Can we upgrade as our agency grows?
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Yes. Agency Hosting is designed to scale with your portfolio. Resources can be increased and larger VPS, VDS, dedicated or cloud infrastructure is available as your requirements grow.
Are backups included?
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Yes. Daily off-server backups are included as standard, with additional backup options available for clients that need shorter recovery windows or more advanced restore access.
What security is included?
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Agency environments include server-level security, malware protection, hosting firewall controls and Cloudflare protection where configured. The exact security stack may use technologies such as Imunify360 or cPGuard depending on the environment.
Is email hosting included?
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Yes. Domain email hosting is available within the agency environment, subject to the storage, sending and fair-use limits of the service. Microsoft 365 and other dedicated business email solutions can also be provided separately.
Do you manage WordPress updates for every client website?
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Not as part of Agency Hosting alone. Agency Hosting covers the infrastructure, including the server, backups, security, caching and monitoring. WordPress core, plugin and theme updates can be handled through a Website Support arrangement or managed by your own team.
What is the contract term?
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Agency Hosting is provided on a 12-month rolling contract unless otherwise agreed in writing, with monthly or annual payment options available. Full cancellation and renewal terms are set out in our Hosting Terms & Conditions.
Can we keep full control of our client accounts?
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Yes. Your agency remains in control of the client relationship, hosting structure and account access. We manage the underlying infrastructure while you decide how much access each client receives.
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